Privacy Policy - Mula App

Privacy Policy

Mula App

Last updated: 23 January 2026

This Privacy Policy explains how Mula App (“we”, “our”, or “us”) collects, uses, discloses, and protects information when you use our mobile application (the “App”). We are committed to protecting your privacy and complying with applicable data protection laws, including Google Play’s User Data Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Date of birth (if provided)
  • User account details

1.2 App Usage & Technical Information

  • Device type and operating system version
  • App version
  • Crash logs and diagnostics
  • Performance and analytics data

1.3 Location Information

  • Approximate location (city/region level)
  • Precise location only if you explicitly enable it for app functionality (for example, delivery, navigation, or nearby store services)

1.4 Transaction & Loyalty Data (if applicable)

  • Order history
  • Loyalty points and rewards
  • Payment status (we do not store full payment card details)

2. How We Use Your Information

  • Provide and operate app features
  • Process orders, loyalty rewards, or services (if applicable)
  • Improve app performance and user experience
  • Communicate important updates or support messages
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Children’s Privacy (Under 13)

We take children’s privacy seriously.

  • Our App does not knowingly collect personal information from children under the age of 13 without verified parental consent.
  • If we become aware that personal data from a child under 13 has been collected without appropriate consent, we will delete it promptly.
  • Parents or guardians may contact us to request review or deletion of a child’s data.

4. Data Sharing & Disclosure

We do not sell user data.

We may share data only with:

  • Trusted service providers (analytics, crash reporting, notifications)
  • Payment or loyalty service providers (where applicable)
  • Legal authorities if required by law

5. Data Security

  • Secure data transmission (HTTPS)
  • Access control and authentication
  • Limited internal access to personal data

6. Data Retention

We retain personal data only as long as necessary to provide app services and meet legal, accounting, or regulatory requirements.

7. Your Rights

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your personal data by contacting the company
  • Withdraw consent for optional data collection

8. Data Deletion Requests

You have the right to request deletion of your personal data that we hold. Upon receiving a verified request, we will delete your data unless we are required to retain it for legal, regulatory, or security purposes.

You may request data deletion by contacting us:

Please include sufficient information to identify your account (for example, registered email or phone number).

We will acknowledge your request and complete deletion within a reasonable timeframe, in accordance with applicable laws.

9. Third-Party Services

The App may use third-party services or SDKs (such as analytics, crash reporting, and push notifications). These services may collect limited data according to their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

Google Play Compliance Checklist

  • Publicly accessible URL
  • Clear explanation of data collection and usage
  • Explicit data deletion request process
  • Children under 13 section included
  • Clear contact details

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